Return & Exchange Policy
Guarantee Of Authenticity
We guarantee 100% authenticity for all our products. However, if for any reason you are not satisfied with your purchase, you may return the product at our store, within three days from the date of purchase, for exchange or store credit.
Guaranteed Buy-back Scheme
We guarantee a 70% buy-back value if the product is returned in the same merchandisable condition together with the original sales receipt within a year from the date of purchase.
Terms & Conditions
- The product must be returned in the same merchandisable condition together with the original sales receipt to be eligible for exchange.
- Products that show signs of wear or have been altered, resized (by a jeweller other than Spring Jewellery), or damaged will not be accepted for returns.
- Promotional items are not refundable and returnable.
- To process a return, please visit our store with the product and original sales receipt.
- The returned product will be inspected to determine if it is eligible for return.
- Spring Jewellery reserves the right, at its sole discretion to accept exchange for products purchased.
- Upon approval for return, you can do a product exchange, or choose to be refunded via store credit.
- Please allow up to three working days for your account to be credited.